Duties and Responsibilities
- Supervise and execute the daily operations of the Mountainlair Student Union (220,000+ sq. feet), including the supervision of all on-shift personnel.
- Provide exceptional customer service and support for meetings, events, and users of the Mountainlair.
- Prepare venues for events, including unlocking doors and ensuring rooms are set according to standard and custom diagrams.
- Collaborate and assist with onsite supervision of other program areas within the facility (Games Area, Information Desk, Reservations, etc.).
- Enforce and execute all policies and procedures set forth by the Department
- Ensure user safety by monitoring event spaces and collaborating with Facilities Management, University Police, and other departments.
- Appropriately respond to and handle emergency situations while following emergency protocols.
- Complete reports and documentation in accordance with University and Department policies.
- Assist in operations of WVU's Up All Night programming including: supervising swipe access, monitoring users, and collaborating with campus partners.
Scheduled Hours
Those selected for this position will be assigned shifts during the following times:
- Monday-Thursday: 4:00 pm - 11:15 pm
- Friday: 4:00 pm - 2:30 am
- Saturday: 7:30 am - 2:30 am
- Sunday: 7:30 am - 11:15 pm
Qualifications
- Minimum of one (1) full semester as a Night Operations Assistant (required)
- Ability to lead and supervise peers (required)
- Well understanding of building operations and Mountainlair program areas (Games Area, Information Desk, Reservations, etc.)
- Currently enrolled WVU student in good academic standing (overall GPA of 2.0 or above) (required)
- Ability and willingness to work in a fast-paced environment (required)
- Ability and willingness to work weekends and evenings (required)
- Excellent interpersonal, oral, and written communication skills (required)
- Ability to handle emergency situations efficiently (required)
- Previous Customer Service Experience (preferred)