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Information Center Assistant

Now Hiring
front desk of mountainlair


The Mountainlair Information Center Student Assistant position provides valuable services that aid in the day-to-day operations of the Mountainlair Student Union. This position is responsible for assisting customers that approach or call the Information Center with the most accurate and up-to-date information about West Virginia University and the surrounding Morgantown community.

Position Information

  • Job Title: Information Center Student Assistant
  • Department: Mountainlair Student Union
  • Division: Student Life
  • Reports to: Information Center Program Assistant
  • Pay Rate: $10-12/hr.

How to Apply

  • Handshake Job ID #6708110
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Duties and Responsibilities

  • Provide excellent Customer service while assisting customers who call or approach the Information Center 
  • Provide excellent customer with the most accurate and up-to-date information. 
  • Maintain customer friendly attitude. 
  • Assist in the day-to-day operations of the Information Center. 
  • Collect, sort, and distribute Campus Mail. 
  • Maintains Bulletin Boards and Bulletin board approval. 
  • Log, organize, and maintain Lost & Found area. 
  • Collaborates with departments within the Mountainlair, (i.e., Night Operations, Facilities Management, Reservations, Dining Services, etc.). 
  • Attend mandatory employee training. 
  • Follow department dress code policy. 
  • Provide welcoming work environment. 
  • Exercise good judgement and independent decision making. 
  • Responsible for opening/closing the Information Center. 
  • Maintains neat and clean work area. 
  • Complete duties assigned by supervisor.

Scheduled Hours

Those selected for this position will be assigned shifts during the following times:

  • Monday-Thursday: 7:00 am - 11:00 pm
  • Friday: 7:00 am - 10:00 pm 
  • Saturday: 8:30 am - 10:00 pm 
  • Sunday: 8:30 am - 11:00 pm


  • Currently enrolled WVU student in good academic standing (overall GPA of 2.0 or above) (required) 
  • Exceptional customer service skills. 
  • Exceptional telephone etiquette. 
  • General knowledge of Office 365. 
  • Must be dependable. 
  • Ability to work independently and efficiently. 
  • Must have organizational skills. 
  • Must enjoy working with Faculty, staff, students and campus visitors. 
  • Available to work evenings and weekends. 
  • Must have positive attitude. 
  • Must be willing to complete task assigned by supervisor. 
  • Ability to work as a team member. 
  • Ability to handle emergency situations. 
  • Ability to handle conflict and stressful situations. 
  • Previous Customer Experience (preferred). 
  • General knowledge of West Virginia University campuses (preferred).

Ready to Get Started?

Handshake Job ID #6708110

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About Us

Our Mission

The Mountainlair is an organization and a program of services that seeks to balance the educational, recreational, cultural, and social needs of the West Virginia University community. As the student union, the commitment is focused on the whole area of student life outside the classroom, exploring all the possibilities of making study and leisure cooperative factors in education.


The Mountainlair offers students great jobs and are flexible in accommodating student schedules. Working at the Mountainlair will not only provide you with real-world experience to help build a great resume, but also the opportunity to work with a professional staff who are dedicated to helping you succeed.